Terms

The short version: A seller shares a link, the buyer pays, and the seller is paid only after the parcel arrives. The seller sells the item. We pay the seller only after delivery.

What STBRNATIVS is

STBRNATIVS is a safe way to pay a seller who shares a link. The buyer pays through Paystack by bank transfer, card or USSD. We pay the seller after delivery.

The seller sells the item. STBRNATIVS runs the checkout and pays the seller after delivery.

STBRNATIVS is run by STBRN Studios, a business name registered in Nigeria (BN 9915652), at 20 Murphy Akins Street, Hercules Bus-stop, Iju Ishaga, Ikeja, Lagos State, Nigeria. In these terms, "we" means STBRN Studios.

We deliver in Lagos only for now.

The service is for adults. You must be 18 or older to use it.

When you pay as a buyer, or sign in as a seller, you agree to these terms.

Buying

You do not need an account or a password. At checkout you give your name, your phone number and your delivery address. You can add a note for the seller.

We send a 6-digit code by SMS to prove that the phone number is yours.

When you reach the payment step, we hold the item for you for 10 minutes.

The smallest order is ₦2,000 of items.

Each order has a short number, for example KT-0142: the shop's initials and a number. You, the seller and our team see the same number.

What the buyer pays

• The price of the items.
• The delivery fee. The seller sets one price for the Lagos Mainland and one for the Island. You choose yours at checkout.
• The Buyer Protection fee: 3% of the items plus ₦150. It is at least ₦250 and at most ₦1,500. A seller can choose to pay this fee for you. Then your order shows it as "Included" and you pay nothing for it.

We show the delivery fee and the Buyer Protection fee before you pay.

Delivery

The seller sends the parcel with their own rider, or with a courier booked through Shipbubble.

• The seller's rider: you get a 4-digit delivery code by SMS and on your order page. Give it to the rider only when the parcel is in your hands. If you cannot give the code, the seller can confirm the delivery with a photo of the handover.
• A courier: when the courier marks the parcel as delivered, it counts as delivered. You can also tap "I have my parcel" on your order page.

Cancel, problems and refunds

You can cancel for a full refund until the parcel leaves the seller. If the seller cannot send your order, the seller can cancel it before it leaves, and your full refund starts at once.

If something is wrong, tell us on your order page while the parcel is on the way, or within 24 hours after delivery. The seller sees your report and your photos, and can add their side. You, the seller and our team see the same conversation. Our team checks each report, answers within 24 hours, and decides.

The full rules are in the refund policy.

Reviews

Only the buyer of a finished order can leave a review.

Selling

Sellers join by invite. Our team approves each shop.

You pay a service fee on each order: 3% of the items plus ₦150, at least ₦250 and at most ₦1,500. It comes out of your payout. You can also pay the Buyer Protection fee for your buyers (Settings, "Buyer Protection"). Then the buyer sees your price only, and that fee also comes out of your payout. A change applies to new orders.

If you book a courier in the app, the courier's price plus a ₦200 booking fee comes out of your payout.

You set your delivery fee: one price for the Lagos Mainland and one for the Island.

If you cannot send an order, tap "I cannot send this order" in the app before the parcel leaves. The order is cancelled and the buyer's full refund starts at once. Cancelling costs nothing, but our team can suspend a shop that cancels often.

Rules for sellers

• Make an honest listing. Show the true condition and every defect.
• Take a photo of the packed parcel for each order.
• Sell only items that you own and that are legal to sell in Nigeria.
• Do not sell a fake as the real thing.
• Do not sell weapons, drugs, medicines, alcoholic drinks or tobacco, fakes of a brand, stolen goods, adult items and live animals.

Our team can suspend a shop. A suspended shop is hidden. Its open orders are still delivered.

When the seller gets paid

We pay you when the buyer confirms the order, or 24 hours after delivery if the buyer reports no problem.

We pay by bank transfer through Paystack. If a transfer fails, we try again automatically.

If the buyer reports a problem, the payout stops while our team checks. You see the buyer's words and photos in the app, and you can add your side, with words and photos. Our team can ask you for more, and answers within 24 hours. The team then decides one of two things: the buyer gets a full refund, or the money goes to you. If the parcel has not arrived yet, the team can also close the report so the order goes on. Then you are paid in the normal way, after delivery.

After a refund, the buyer does not have to send the item back. If you want it back, you can send a rider to collect it from the buyer, at your own cost.

If we refund an order because of your fault and a courier was paid, the courier cost is yours. We take it from your next payouts.

Your details

The privacy page says what details we hold, why, and who we share them with.

Changes

The service and these pages can change. The date at the top shows the last change.

The law

Nigerian law applies to these terms. Nothing here takes away your rights under Nigerian consumer law (the Federal Competition and Consumer Protection Act).

Contact

Questions? Write to us at hello@stbrnativ.com.